Shipping policy

1. Customized Products (Made-to-Order)

• Once cutting or installation is completed, the order is considered final and non-refundable.

• Reason: The product is manufactured specifically according to the customer’s measurements and requirements, making it impossible to reuse materials.

• To ensure customer satisfaction, samples can be requested before confirming the order.

2. Ready-Made Products

• Return requests can be submitted via the Naguib Selim website or through the company’s call center.

• Customers must attach a copy of the shipping invoice and product photo.

• The product must be in its original condition and unused.

• Returns are processed through the shipping company, with shipping costs deducted from the refund amount.

• Refunds are issued after the product is returned to the company’s warehouse and passes quality inspection, within 3–5 business days.

• Refunds are processed via e-wallet or the same payment method used for the order.

3. Inspection Fee

• Inspection fee: 300 EGP.

• Non-refundable if the inspection is canceled or if the customer changes their mind before confirmation.

• If the order is confirmed, the inspection fee is deducted from the total order value.